Accessibility partially compliant

Declaration of accessibility

Crédit Agricole Assurances undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.  

To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up.  

This declaration of accessibility applies to the website Crédit Agricole Assurances

Compliance status

The Crédit Agricole Assurances site is partially compliant with RGAA 4.1 Double-A (AA) level due to the non-conformities and deviations listed below.  

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 52,54%:

  • 31 compliant criteria
  • 28 non-compliant criteria
  • 47 non-applicable criteria

Non-accessible content

The contents listed below are not accessible for the following reasons. 


Several elements of non-compliance are described in this document, some of which are recurrent on several pages:

  • Some informative images do not have text alternatives. 
  • Some decorative images are not ignored by screen readers. 
  • Some frame (frame, iframe) titles are not relevant. 
  • Some texts have insufficient contrast with their background. 
  • Some components or graphic elements have insufficient contrast with their background. 
  • Some media (audio, video) do not have text transcripts or audio descriptions. 
  • The label and context of some links do not make their function or destination clear. 
  • Some links do not have labels. 
  • Some scripts are not compatible with screen readers. 
  • Some scripts are not controllable by the keyboard. 
  • Some status messages are not correctly conveyed to screen readers. 
  • Some pages have invalid source code: writing rules, nesting of elements, and uniqueness of id attributes. 
  • Some language changes are not indicated in the source code (lang attribute). 
  • Some HTML tags are used only for visual presentation. 
  • On some pages, information is not structured properly with headings (h1, h2, etc.). 
  • Some lists are not marked as such. 
  • Some quotes are not marked as such. 
  • Information presentation is constructed with HTML elements rather than CSS. 
  • On some elements, the focus is not visible when navigating with the keyboard. 
  • Changing text spacing properties hides content or deteriorates functionalities. 
  • Some form fields do not have labels. 
  • Some form fields of the same type are not grouped. 
  • Some form fields do not offer error correction suggestions. 
  • Some page regions are not marked as such. 
  • On some pages, there is no direct link to the content. 
  • On some pages, the tab order is not coherent. 
  • Some office documents are not accessible and do not have alternatives. 
  • Some moving content cannot be controlled by the user. 
  • Some content is not viewable when the screen orientation changes.

Derogations for disproportionate burden

No derogation identified.

Content not subject to the obligation of accessibility

No derogation identified.

Establishment of this declaration of accessibility

This statement was made on 12/06/2024. 

Technologies used for the website development: 

  • HTML5
  • CSS
  • JavaScript

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

  • NVDA with Google Chrome

The following tools were used in the evaluation: 

  • PDF Accessibility Checker (PAC) 2021 
  • Web Developer Toolbar 
  • WCAG – Contrast checker 
  • Accessible Color Picker 
  • Tanaguru Webext 
  • InspecteurA11y 
  • Assistant RGAA

Pages of the site having been the subject of the verification of conformity: 

Feedback and contact details

If you are unable to access any content or service, please contact the website manager for details of accessible alternatives, or to obtain the content in a different form.

Contact the CA-ASSURANCES Communications Division at the following email address: digitalfactory[at]

Legal remedies

This procedure should be used in the following case:

If you have notified the website manager of an accessibility problem that prevents you from accessing content or services on the portal, and you have not received a satisfactory response: