Crédit Agricole Assurances website accessibility statement

CREDIT AGRICOLE ASSURANCES undertakes to ensure the accessibility of the Crédit Agricole Assurances website pursuant to Article 47 of Law No. 2005-102 of 11 February 2005.

To this end, it is implementing the following strategy and measures:

the 2020-2021 action plan is currently being drafted
the 2020-2022 Multi-Annual Accessibility Plan and the 2020-2021 Action Plan are being drafted and will be published shortly.

This Accessibility Statement applies to https://www.ca-assurances.com/

Compliance status

The https://www.ca-assurances.com/ website does not conform to Version 4 of the General Framework for the Improvement of Accessibility (Référentiel général d’amélioration de l’accessibilité – RGAA), because of the non-conformities and derogations listed below.

Test results

The compliance audit conducted by Urbilog reveals that 42% of the criteria for Version 4.0 of the RGAA are met.

The average web service compliance rate is 59%

You can consult the detailed audit report in PDF format at the bottom of the page

There are 52 applicable criteria out of 106, including:

21 compliant criteria
31 non-compliant criteria

Inaccessible content

No-compliance

Images

Significant images requiring a relevant alternative
Decorative images to be muted

Frames

A frame with an inappropriate title

Colours

Cases of image transmission by colour only
Insufficient contrast ratios

MultiMedia

Alternative feeds required

Tables: OK

Scripts

Presence of scripts that are not compatible with assistive technologies
Presence of scripts that cannot be operated by keyboard
Unreported changes in context
Unvoiced status messages

Mandatory elements

Case of pages with invalid code
Cases of non-pertinent page titles

Structuring

Incomplete or non-pertinent titling plans
Inconsistent document structure

Presentation

Presence of presentation attributes in the html
Content missing if CSS are disabled
Presence of overlap when magnified to 200%
Poorly or not visible keyboard focus
Presence of overlap when increasing the text spacing

Forms

Fields without a label or with a non-explicit label
Fields too far away from their wording
Missing field groups
Non-pertinent button labels

Browsing

Unavoidable and unreachable groups
No avoidance link to the content

Consultation

Presence of inaccessible downloadable documents

Disproportionate burden exemptions: OK

Content not subject to the accessibility obligation: OK

Drafting of this Accessibility Statement

This statement was drawn up on 1^st April 2021.

Technologies used to create the Crédit Agricole Assurances website, https://www.ca-assurances.com

HTML5
CSS
JavaScript

Test environment

Content-rendering checks were carried out on the basis of the combination provided by the RGAA 4.0 reference base, with the following versions:

NVDA 2019.2.1 and Firefox
JAWS 2018 and Internet Explorer 11
VoiceOver Mac OS 10.14 and Safari: 13.0.3

Accessibility evaluation tools

Contrast Color Analyser
RGAA V3 Assistant (elements reusable in RGAA V4)
Web Developer toolbar
Browser Inspector

Website pages that were subject to the compliance audit

“Home” page:
https://www.ca-assurances.com/
"Legal notice" page:
https://www.ca-assurances.com/Footer/Mentions-legales
"Locations" page
https://www.ca-assurances.com/CAA/Nous-trouver
"Presentation" page:
https://www.ca-assurances.com/CAA/Presentation
"CAA 2019 Brochure" PDF:
https://www.ca-assurances.com/previewPDF/6181/CAA_Brochure_2019.pdf
"Press" page:
https://www.ca-assurances.com/Espace-Presse
"Taking action for the environment" page:
https://www.ca-assurances.com/Nos-engagements/Agir-pour-l-environnement
"News" page:
https://www.ca-assurances.com/Chaines/Contexte-et-reglementation/En-quoi-consiste-l-echange-automatique-d-informations
"Our careers" page:
https://www.ca-assurances.com/Nous-rejoindre/Nos-metiers
"Investors" page:
https://www.ca-assurances.com/Espace-Investisseurs
"Home" page (EN):
https://www.ca-assurances.com/en
"Join us" page
https://www.ca-assurances.com/Nous-rejoindre
"Governance" page
https://www.ca-assurances.com/CAA/Notre-gouvernance/Gouvernance-Credit-Agricole-Assurances
"Pacifica" page
https://www.ca-assurances.com/CAA/Nos-entites-juridiques/Pacifica

Feedback and contact details

If you are unable to access a content or service, please contact us for details of accessible alternatives, or to obtain the content in a different form.

Legal remedies

This procedure should be used in the following case.

If you have notified the website manager of an accessibility problem that prevents you from accessing content or services on the portal, and you have not received a satisfactory response:

Send a message to the Human Rights Defender [https://formulaire.defenseurdesdroits.fr/]
Contact the delegate of the Defender of Rights in your region [https://www.defenseurdesdroits.fr/saisir/delegues]
Write a letter to the Defender of Rights (free of charge, no stamp required):

Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07

No-compliant access