CACI Life & Non-Life

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IMPORTANT INFORMATION

Ireland, April 23rd 2024

Dear Customer,

On 13 April 2024, we were made aware of a cybersecurity incident potentially threatening the security of personal data about our customers in Italy. This incident occurred with our Italian document management provider in charge of digitalising customers’ requests and has no impact on Credit Agricole’s insurance information system.

Immediate mitigation steps were taken by CACI to limit the effects of the attack. This included: 

Our Italian Partner’s systems were taken offline and isolated; 

CACI stopped data exchanges;

CACI deployed its cyber risk experts to analyse this potential data breach. 

Business continuity is guaranteed

We are working to establish the origin, nature and scope of this incident. We are also working closely with the data protection and insurance regulatory authorities in Italy and Ireland to limit the impact of this incident on all our consumers. 

We appreciate that this causes concern. Your privacy remains our utmost priority. We would encourage you to remain vigilant.

Thank you for your patience and understanding as we work to resolve this issue.

Sincerely,

About us

CACI Life dac is an insurance company subject to Irish law, registered at the Companies Registration Office, Dublin, under the number 306030, with its registered office in Dublin located at Beaux Lane House, Mercer Street Lower, Dublin 2, Ireland.

CACI Non-Life dac is an insurance company subject to Irish law, registered at the Companies Registration Office, Dublin, under the number 306027, with its registered office in Dublin located at Beaux Lane House, Mercer Street Lower, Dublin 2, Ireland.

CACI Life dac and CACI Non-Life dac are authorised by the Central Bank of Ireland, PO Box No 559, Dublin 1, Ireland, to conduct business across Europe on a freedom of establishment and freedom of services basis.

The details of CACI Life dac and CACI Non-Life dac’s registration with the Central Bank of Ireland can be verified by visiting the Regulator’s web site (www.centralbank.ie) or writing to the above address.

CACI Life dac and CACI Non-Life dac jointly offer insurance covers in various countries in Europe, among which are France, Germany, Italy, Poland, Portugal and Spain. CACI Life dac and CACI Non-Life dac also have a stock of business in Belgium, Denmark, the Netherlands, Sweden and United Kingdom.

Country Sections

Please visit each country section for further information:

2 MB

CACI Non-Life Designated Activity Company (DAC) 2019

31 December 2019

2 MB

CACI Reinsurance Designated Activity Company (DAC) 2019

31 December 2019

2 MB

CACI Life Designated Activity Company (DAC) 2019

31 December 2019

General data protection

You have rights to your personal data that is collected and processed in connection with your use of this site, its services and your requests.

These rights are:

  • Right of access, rectification and erasure of data (inaccurate, incomplete, equivocal, or out of date)
  • Right to oppose the processing of your data at any time during the course of the commercial prospection – Right to limit the processing of your data under the conditions provided by the regulations
  • Right to portability of data – Right to withdraw your consent at any time
  • Right to lodge a complaint with a supervisory authority. You can exercise all these rights (by confirming your identity) by email addressed to dataprotectionofficer@ca-caci.ie or by simple mail and sent to CACI Life dac, CACI Non-Life dac Beaux Lane House, Mercer Street Lower , Dublin, D02 DH60, Ireland

To learn more about your rights, visit the Data Protection Commissioner website https://www.dataprotection.ie/docs/A-guide-to-your-rights-Plain-English-Version/r/858.htm

Your personal data may be communicated to;

  • any entity of the Crédit Agricole Group for the purposes of commercial prospecting or in the case of pooling of resources or grouping of companies
  • our subcontractors for the sole needs of subcontracting
  • our partners to enable you to enjoy the benefits of these partnerships
  • or as the case may be to the administrative and judicial authorities to meet legal and regulatory obligations.

By filling out the forms or questionnaire, the User agrees, subject to the exercise of their right of opposition under the conditions defined above, that their data and any updates are communicated and processed in order to respond to requests for information.