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CA Life Japan focuses on its visually impaired customers

To improve the service it provides for its visually impaired customers, Crédit Agricole Life Insurance Japan has asked Uni-Voice to make its postal correspondence accessible to them.

How does it work?

Customers receive a letter bearing a mark they can recognise by touch which informs them that it is equipped with a QR voice code. After being scanned by the customer’s smartphone, the QR code activates a spoken message describing the contents of the envelope and giving the telephone number of the call centre.

Multiple uses

CA Life Japan initially rolled out the “Uni-Voice” voice-recognition code for postal transmissions of its insurance policies(insurance subscription documents), but the Japanese subsidiary is now looking into extending this system to other types of correspondence.

Implemented in November 2018, the Uni-Voice innovation is enabling CA Life Japan to improve its customer support service.

Further information about CA Life Japan

 

The Uni-Voice system reads the content of the correspondence via the QR Code affixed to the envelope.

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