Our job, protecting your family and your professional activities
Bank insurer in France*
General insurer in France**
Insurer in personal accident cover***
Insurer in farming insurance*
Pacifica has for ambition is to contribute to the Crédit Agricole group’s customer-centric plan
This is the result of our eff orts in the following areas:
- Quality of advice via tools dedicated to a comprehensive approach.
- Product innovation, with the signifi cant development of our automobile and home insurance off erings in 2016 and the launch of our new Crop and Fodder solutions.
- Service innovation, with our all-online services contributing to Crédit Agricole Group’s digital ambition.
- The quality of claims handling, which proved to be a precious asset for one million clients in 2016. As a consequence, the Customer Promoter Score among clients making claims rose to 41%, and 95% of them stated that they were satisfi ed or very satisfi ed with the handling of their claim. These clients are therefore likely to recommend the Group as a whole.
* L’Argus de l’assurance of October 2019, data for end 2018. Crédit Agricole Assurances is considered to be a bank insurer as it belongs to the Crédit Agricole Group, whose banking distribution networks market the insurance products.
** L’Argus de l’assurance of December 2019, data for end 2018.
*** FFA 2019, data for end of 2018