Pacifica’s Human Resources policy is based on five core values: solidarity, responsibility, innovation, trust and entrepreneurship. These values determine the company’s strategic choices and have tangible consequences for each employee at day-to-day level.

• Solidarity

For Pacifica’s development policy to be successful, links must be strengthened with the distribution networks as well as internally between all of the company’s functions. Solidarity is the key to encouraging team spirit and steering employees in the same direction.

• Innovation

Innovation depends on openness with respect to clients and anticipation of their needs. Staff cooperate across a range of disciplines and departments on regular assignments that call on all of the company’s collective expertise.

• Responsibility

Responsibility is nurtured by the satisfaction of end customers and pride in working for Pacifica. Employees’ responsibility is engaged by delegating tasks in such a manner that they all feel encouraged to give their all to projects.

• Trust

At Pacifica, our willingness to delegate demonstrates the genuine trust we have in our employees. Moreover, since its launch, Pacifica has set itself apart from the competition by trusting its clients from the outset when it comes to handing claims.

• Entrepreneurship

Initiative is encouraged and rewarded, because Pacifica considers that each employee plays a role in the success of the company. Employees are expected to be proactive and open to more ambitious projects than their own.

Pacifica has embarked on an extremely ambitious training programme within the Crédit Agricole Group, investing the equivalent of 6% of the wage bill in this area. Training courses take up a large number of days and are carefully thought out in terms of structure, choosing the most appropriate times and teaching methods and ensuring that the theory is successfully put into practice.

Training is ongoing throughout an employee’s career, with the aim of continuously developing their skills.

Above all, Pacifica is looking for employees who genuinely share its values, who listen and are able to work as part of a team, while respecting the company’s commitments. Generally speaking, Pacifica favours team players rather than those who prefer to work in isolation.

There are a number of career paths open to employees within the Crédit Agricole and Crédit Agricole Assurances groups, especially for support functions and in IT.