The finance department aims to ensure the long-term performance of its products in favour of policyholders as well as the company’s financial performance. It is responsible for implementing the company’s investment policy. It analyses and monitors asset and liability risks and financial risks, as well as any regulatory changes, through its ALM activity. 80% of its investment portfolio consists of fixed income products rated AA and above (99.5% of fixed income assets are investment grade).

Operating within the finance department, the actuarial department’s task is to contribute to the development of risk management standards, for both product development and portfolio monitoring. It is also responsible for optimising the risk/return ratio in order to make capital savings that generate value. It performs all the company’s portfolio modelling work.

The Customer Product Marketing department is responsible for monitoring and analysing changes in the life insurance market in order to identify areas for innovation (market monitoring– product monitoring – competition analysis) and for researching and creating innovative products as part of a collaborative approach in the areas of savings, pension plans, dependence and personal protection cover for all the distribution networks (LCL, Regional Banks, UAF Patrimoine, La Médicale, etc.). The Customer Product Marketing department is particularly attentive to SER (Social and Environmental Responsibility).

Customer Quality is responsible for coordinating interdepartmental quality and for ensuring that processes and activities are customer-focused. It also plays a supervisory role with regard to savings and personal protection products and the formation of partnerships. Customer Quality was awarded ISO 9001 certification for its handling of the settlement of death benefits under a non-delegated LCL life insurance policy and for complaints handling. Predica’s Quality programme forms part of its ongoing upgrading of its processes and customer service quality. The quality management system put in place is designed to increase customer satisfaction through operational performance of the services provided and risk management.

The Project, Organisation and Planning department is responsible for interdepartmental organisation and process upgrades. It is partly responsible for bringing projects to fruition with the Project Manager and users, working closely with the heads of business line projects. It coordinates customer mailshots and certifies the quality of the processing of funded pension plans on the business line and mail systems. The Project, Organisation and Planning department devises Predica’s action plans.

La Médicale offers a range of life and non-life insurance policies intended for current and future healthcare professionals and practitioners. La Médicale supports its customers in their professional and personal lives through a network of more than 100 general agents throughout France. The Médiprat personal protection policy was awarded an Excellence label by the 2008 and 2009 Dossiers de l’Epargne guides.

UAF Patrimoine, a Predica brand, is a powerhouse of financial engineering. A pioneer in multi-management, it has developed a range of progressive, flexible, efficient, top-of-the-range life insurance policies tailored specifically to the requirements and demands of wealth management professionals and their clients and distributed through a network of independent wealth management advisers.