news
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5.11.12 | Crédit Agricole S.A. financial results (2012 first quarter )
Find all the Crédit Agricole S.A.'s financial results here. (+) -
7.29.11 | A new website for Crédit Agricole Life Greece
Crédit Agricole Life (CA Life), Crédit Agricole Assurances' Greek entity, launched its website... (+) -
6.6.11 | The Crédit Agricole Assurances Group at the top of L’Argus de l’assurance’s 2010 classification
The Crédit Agricole Assurances Group ranks at the top of L’Argus de l’assurance’s 2010... (+)
Pacifica’s business lines
Quality of service has been at the core of Pacifica’s strategy since its launch in 1990. Pacifica has 17 claims management units located throughout France so that it can deal with Crédit Agricole and LCL customers’ claims locally.
Within the 12 property & casualty (fire, accident and other risks) units, almost 810 employees handle personal and professional motor, home, civil liability and personal accident insurance claims. A crop unit offers insurance against hail for farmers. The 215 experts based at the four Legal Protection units advise on and manage day-to-day disputes relating to consumer, property and employment matters.
Corporate identity
In 2010:
- Total headcount: 1,300 (permanent, temporary and interns)
- Breakdown by category and gender: 39% male and 61% female – 43.5% managerial staff and 56.5% non-managerial staff
- Average age (of permanent employees): 35
- Average length of service (of permanent employees): 6
- Number of hires on permanent contracts: 184 hires on permanent contracts
- Number of promotions: 125 promotions
- Staff turnover rate: 4.9%
- Amount of payroll set aside for professional training: €1,350,000 (UES)
For more information : Pacifica (+)
Would you like to join the Pacifica team?
Apply directly online via the Crédit Agricole careers website (+) or on Facebook (+).
Pacifica is expanding rapidly and looking to fill new positions at its claims management units:
Claims assistants handle and manage all types of claims while ensuring the quality of the service provided to the customer. An assistant spends 40-50% of his working day dealing with customers on the telephone.
Required skills :
- flexibility and adaptability
- genuine interpersonal skills, ability to listen
- highly customer service-oriented
Assistant managers oversee a team of ten claims assistants, on average. They organise, guide and monitor their team’s work. Their task is to ensure that customers receive the highest quality of service, while controlling operating costs.
Required skills :
- reactive, adaptable and a good listener
- in-depth knowledge of claims management
- highly customer service-oriented
Technical managers report to the head of claims management, and manage and settle the more complex claims that fall within their areas of expertise. They organise training activities and provide technical support to the claims assistants in their units. They also coordinate networks of experts, and represent Pacifica “on the ground” in more complex cases.
Required skills :
- strong negotiating, teaching and organisational skills
- strong technical capability in their field
- thorough knowledge of the insurance “landscape”
